At MerdekaWin, your privacy is not merely a legal obligation — it is a core value we take seriously every day. This document transparently explains how we collect, use, store and protect your personal information as a member of our platform.
Before reading the full policy, here is the essence of our data protection commitment to every MerdekaWin member in Malaysia.
Every piece of data transmitted between your device and MerdekaWin's servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions worldwide. Your login credentials, deposit details, and personal data cannot be intercepted by any third party.
MerdekaWin has never sold, rented or traded members' personal information to any third party for marketing or commercial purposes, and never will. Your information belongs to you — we use it only to manage your account and improve your gaming experience.
MerdekaWin's data collection and processing operations comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only what is genuinely necessary, store it securely, and delete it when it is no longer needed, in accordance with established guidelines.
As a MerdekaWin member, you have the right to access, correct, download, and delete your personal data at any time. You may also withdraw consent for certain data processing without affecting your ability to continue using the platform's core features.
Your personal data is stored on servers protected by strict access controls, industry-grade firewalls, and continuous 24/7 monitoring. Only staff who genuinely need access to carry out their duties are permitted to view member data — and all access is logged for audit purposes.
In the event of any security incident involving MerdekaWin member data — however unlikely — we are committed to notifying affected members within 72 hours and taking immediate remedial action. Transparency in critical situations is an obligation we take seriously.
This Privacy Policy describes MerdekaWin's privacy practices in relation to personal information we collect from members of our platform in Malaysia. By registering for or using the MerdekaWin platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request data deletion at support@merdekawin.click.
This Privacy Policy ("Policy") is published by MerdekaWin ("we", "Platform") and applies to all individuals who access or use our services via the merdekawin.click website or related applications. This Policy explains in detail how we handle your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards.
MerdekaWin is a digital entertainment platform offering online casino services and Sports Betting covering football, badminton, e-sports, and more — all built specifically for Malaysian players. In operating this platform, we need to collect and process certain personal information to allow you to register an account, make deposits via Touch 'n Go, GrabPay, DuitNow, or FPX, enjoy our games, and receive effective customer support.
MerdekaWin's Core Privacy Principles: We only collect data that is genuinely necessary. We store it securely. We do not use it for purposes you would not expect. And we give you meaningful control over your own data.
MerdekaWin collects various categories of personal information depending on how you interact with our platform. Below is a detailed breakdown of each category:
| Data Category | Examples of Information | Collection Point |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | During registration & KYC |
| Contact Information | Email address, Malaysian phone number, residential address | At registration |
| Financial Data | E-wallet account numbers, deposit & withdrawal records in MYR | During a transaction |
| Usage Data | Game records, betting history, active hours | While playing |
| Technical Data | IP address, device type, browser, operating system | Automatically upon access |
| Communication Data | Live chat transcripts, support emails, feedback | When contacting support |
Sensitive Information: MerdekaWin does not collect sensitive data such as your medical information, sexual orientation, political views, or religious beliefs. Any financial data collected is strictly for transaction processing and anti-money laundering (AML) compliance purposes.
MerdekaWin uses the personal data collected for the following purposes, all of which are directly related to delivering a quality platform experience to you as a player in Malaysia:
Legal Basis for Processing: All personal data processing by MerdekaWin is based on one of the following grounds — your explicitly given consent, contractual necessity to provide services to you, legal obligations binding on us, or our legitimate interests in operating the platform safely and responsibly.
MerdekaWin does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in operating this platform, we may need to share certain data with a limited number of third parties in the following circumstances:
Written Guarantee: Every third party that receives personal data of MerdekaWin members is required to sign a data processing agreement obligating them to protect that information to a standard equal to or exceeding our own data protection standards. We do not share data with any entity that cannot provide adequate security guarantees.
MerdekaWin continually invests in robust security infrastructure to ensure your personal data is protected against both external and internal threats. The security measures we have in place include:
Shared Responsibility: While MerdekaWin takes all reasonable steps to protect your data, account security also depends on your own actions. Please use a strong and unique password, enable 2FA, and never share your login credentials with anyone — including anyone claiming to be a MerdekaWin representative.
MerdekaWin uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use and their purposes:
You can manage cookie settings through your browser. However, disabling essential cookies may affect your ability to log in or use certain features of the MerdekaWin platform. We do not use third-party cookies for targeted advertising.
As a data subject under Malaysia's PDPA and the international privacy standards we adhere to, you have the following rights regarding your personal data at MerdekaWin:
How to Exercise Your Rights: To exercise any of the above rights, contact the MerdekaWin Data Protection Officer team by email at support@merdekawin.click by clearly stating your request. We will process it within 30 working days and confirm completion via email.
MerdekaWin is a digital entertainment platform designed exclusively for adults aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
All prospective members are required to confirm they are 18 years of age or older at the point of registration. Our KYC process, which requires identity documentation, also serves as an additional layer of age verification.
If We Discover Data Belonging to a Minor: If MerdekaWin discovers that personal data of a minor has been collected without consent, we will delete that data immediately, close the account in question, and take appropriate action. Parents or guardians who find that their child has registered with MerdekaWin should contact us right away at support@merdekawin.click.
In operating the MerdekaWin platform, your personal data may be stored or processed on servers located outside Malaysia — for example, within cloud infrastructure used by our technical service providers. Any such data transfer only takes place where we are satisfied that the level of data protection at the destination is equivalent to Malaysia's PDPA standards.
The safeguards we apply to cross-border data transfers include:
MerdekaWin retains your personal data only for as long as it is needed for the purpose it was collected, or as required by law. Below are the retention period guidelines for key data categories:
After Account Closure: When an account is closed, data that is no longer required for legal purposes will be deleted or anonymised within 90 days. Data that must be retained for legal compliance will be held in a separate system with more restricted access.
MerdekaWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other operational reasons. The "Last Updated" date at the top of this page indicates when the Policy was last reviewed.
For material amendments — that is, changes that significantly affect how we use your data or your rights — we will provide clear notice via:
Continued use of the MerdekaWin platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and request data deletion in accordance with the procedures set out in Section 7.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact MerdekaWin's Data Protection Officer through the following channels:
Complaints to the Authority: If you are not satisfied with MerdekaWin's response to your privacy enquiry or complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory authority. That said, we encourage you to contact us first so we can resolve any issues as quickly and effectively as possible.
Under Malaysia's PDPA and our privacy commitments, you have full control over the personal data you share with us.
Request a complete copy of all personal data we hold about you at any time. Processed within 30 working days.
Correct any inaccurate information in your MerdekaWin account profile via account settings or customer support.
Request deletion of your personal data, subject to legal retention obligations relating to financial records.
Receive your data in a structured, machine-readable format for transfer to another platform of your choice.
Object to the processing of your data for direct marketing or analytics purposes — your request will be acted on without question.
How we handle your data during a dispute or review — data will not be deleted but its use will be temporarily restricted.
Withdraw your consent to data processing at any time, with no penalties. Your ability to use the platform's core functions will not be affected.
Submit a complaint to us or directly to the Personal Data Protection Commissioner of Malaysia if you are not satisfied.
When you register with MerdekaWin and start playing — whether it's slots, BWF badminton betting, Malaysia Super League football, or Live Casino — you entrust us with some fairly personal information: your name, phone number, and your Touch 'n Go or GrabPay wallet details. That trust is not something we take lightly.
Many players who have used other platforms have experienced situations where their phone number suddenly started receiving calls or messages from companies they never signed up with. This happens when a platform sells or shares customer data with third-party marketing firms. At MerdekaWin, our policy is clear and unwavering: we do not sell your data. Full stop.
One question players often ask is about financial transaction data. When you deposit RM 50 via DuitNow or withdraw your winnings through FPX, we do retain records of those transactions. This is not to monitor your activity — it is an anti-money laundering (AML) legal requirement applicable to all financial and digital entertainment platforms operating responsibly. These records are stored securely, protected by encryption, and accessible only in the course of a legitimate legal investigation.
As for cookies, MerdekaWin uses them primarily to keep your login session running smoothly and to gain a general understanding of how players use our platform — so we can improve it over time. We do not use advertising cookies that track you across other websites or sell your browsing information to advertisers. Your experience on MerdekaWin is yours alone.
Another area we take seriously is data breach notification. While our security systems are designed to prevent any such incident, we understand that no system is 100% foolproof. Should any security incident involving our members' data occur, we are committed to notifying you within 72 hours — not weeks later after the damage is done. Transparency in critical situations is the true test of a platform's commitment to privacy.
In closing, MerdekaWin's Privacy Policy is not merely a legal document written to satisfy regulatory requirements. It reflects our core values — that players who trust MerdekaWin with their time and money deserve to know exactly how their information is used, and deserve to control that information at any time. Any questions regarding your data privacy may be directed to our team via FAQ page or directly via our support email.
The most frequently asked questions about data protection and privacy at MerdekaWin. Our team is available 24/7 to help.
Sign up with confidence — MerdekaWin protects your privacy and personal data to the highest security standards. Join over 850,000 Malaysian players who enjoy peace of mind on our platform.